Typically, once a settlement is finalized, it is up to the client to follow through with whatever payment arrangement has been made and our job is done.
Occasionally, though, clients will encounter further financial difficulties and have problems making a payment as planned. I always offer to continue my service in communicating with the creditor or their agent when these situations arise. All it usually takes is an email to the creditor notifying them of the expected late payment and the client's intention to make good as quickly as possible.
This is a small task but is always appreciated by both the client and the creditor. It also helps to position you as a professional with the client's best interest at the top of your priorities.
Scott F. Soape
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