As expressed in my Business Plan System, you must always remember your service has been retained to reach the very best possible settlement terms for your client.
It may be tempting to think the quicker you reach any settlement, the quicker you get paid, but that is a sure way to also quickly work yourself out of this business. Sadly, there are (and probably always will be) a small number of people in this profession who place their own interests ahead of their clients' interests. This unfortunate situation reflects poorly on the rest of us doing our best to provide quality service to our clients and will eventually lead to stricter regulation of the industry.
Here are a few recommendations you may want to incorporate into your practice:
1. Maintain client confidentiality.
2. Initiate negotiations and complete settlements in a timely manner.
3. Clearly state fee arrangements in a written and signed agreement.
4. Accept cases only when legitimate benefits can be provided.
5. Provide written documentation to clients on all settlements.
6. Refer clients to competent legal counsel as needed.
7. Never offer legal advice.
8. Maintain truth in all communications.
9. Avoid conflicts of interest in all cases.
10. Maintain a professional attitude in all communications.
As with all endeavors, if you know you have done your best, you can always be PROUD of your results... and your business should flourish!
Scott F. Soape
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